03 Feb Pam Nation Joins DDS as Customer Success Manager
Experienced e-commerce pro lends first-hand expertise to DDS customer journey
(SALT LAKE CITY) – Feb. 3, 2021 – DDS (Distributor Data Solutions) is pleased to announce that electrical distribution and e-commerce veteran Pam Nation has joined its team as head of a new Customer Success initiative. As DDS’ new Customer Success Manager, Nation brings more than 15 years of distribution and e-business experience to help DDS customers excel at their online and digital offerings.
The leading provider of e-commerce-ready product content to the electrical and related C&I distribution industry, DDS is thrilled to have Nation on board, where her vast knowledge of data, wholesale distribution and e-commerce are an ideal mix to help DDS customers navigate their e-business journeys, including employing best practices and avoiding pitfalls.
Prior to joining DDS, Nation served as e-Business Analyst at Springfield Electric Supply Company, a highly regarded electrical distributor based in Illinois and one of DDS’ longest distributor customers, where she helped spearhead Springfield’s data management and webstore initiatives, overseeing internal process improvements as well as substantial growth of their online sales channel.
With her extensive involvement working with product data, especially for use in e-commerce, Nation has a deep understanding of the challenges wholesale distributors face in getting quality content in a usable format, whether from industry data sources or direct from manufacturers.
“With Pam’s many years of working in the electrical industry she brings invaluable insight into the distributor’s journey and their need for integrated data as a way to help their customers make informed decisions,” says DDS President Matt Christensen. “We are excited to have her join the DDS team to further enhance our customer success experience. As more distributors go online, we saw the need to expand our expertise and our processes to deliver seamless execution.”
With DDS’ continued growth, Nation will lead the effort to ensure DDS customers get the tools, value and support they need to succeed in the entire digital space—not just with data, but with their e-commerce offerings, mobile apps, ERPs, and other needs. She will also be instrumental in helping build customer loyalty and long-term client relationships.
“Having been a key contact at of one of DDS’ original customers I know first-hand that the service and content delivery DDS provides to distributors and manufacturers is first-class, and there is no one else like them in the industry,” says Nation. “They provide a customer-focused data service which helps distributors get the information they need—in the format they need it—to provide a superior customer experience and sell effectively on their online platforms.”
DDS currently works with more than 450 manufacturers (representing over 1,000 brands) across multiple industries, including Electrical, Lighting, Solar, Plumbing, HVAC, Tool, Safety, Utility, Datacom, Industrial Supply, Automation, Electronic Components, and Industrial Gas + Welding. DDS’ distributor customers include 16 of the Top 20 electrical distributors in the U.S. (as ranked by EW Magazine), as well as dozens of big-name retail and e-commerce outlets.