DDS has worked closely with the product content team at ABB to design an efficient process to get each distributor or channel partner set up to receive ABB content. At the top of this page you will find a Product Content Request form where you can enter your contact information and select a preferred file format and receiving method, export schedule, etc., and we’ll take it from there!

We know that each distributor is different, and we don’t believe in a one-size-fits-all model. Our approach is to make it seamless for distributors to add a manufacturer’s products and accompanying content to their websites or ERPs on an automated or scheduled basis based on the individual distributor’s needs.

Our scheduled exports are customized for each of our distributors’ ERP, PIM or e-commerce platforms. We have developed exports for the most common platforms such as Unilog, Insite, Second Phase, Magento, ES Tech Group and XOLogic, as well as several custom platforms.

Some of the common requested file types are JSON, XML, HTML, CSV, Excel and BMEcat. We also have standard and custom exports for common industry PIM platforms such as EnterWorks and InRiver. For those distributors with more sophisticated capabilities and needs, our RESTful API is available for real-time access to our product content including product details, categories, facets, search, accessory and related products, and more.

Unlike other providers, our systems were built specifically for e-commerce content. The way we ingest, store and deliver our content is very unique and doesn’t rely on industry-defined standards or committees.

Another major point of differentiation is that DDS provides complete end-to-end management of the content for the distributor. Instead of dumping manufacturer data into a PIM, and requiring each distributor to download and manipulate that unformatted data into the format each needs, DDS does the work for you—so that you receive a custom-formatted file (which is scheduled and automated) based on your individual system specifications.

Data has truly become a critical commodity, and we believe the role of a valuable content provider is to help manufacturers syndicate it, and distributors manage it, so their end-user customers can continue to rely on them for complete, organized and up-to-date product information, while they stay focused on their respective core initiatives.

Click here to read more about how we’re Easing the Content Burden for Distributors.

First and foremost, our support is unique in that it is handled by our Data Team, consisting entirely of Data Engineers with software development experience. They are the ones working with the manufacturers’ and distributors’ data every day, and thus are undoubtedly the most knowledgeable support staff in the industry.

We are also proud to be 100% US-based, in Salt Lake City, Utah (a.k.a. Silicon Slopes). Our customers love the responsiveness, professionalism and knowledge of our Data Team.

We utilize a robust Service Management platform to manage our support system, which gives customers access to a well-developed and user-friendly ticketing portal to submit and track tickets to completion, creating a transparent, integrated system to ensure timely and efficient resolution.

Above all, we take great pride in and are committed to listening to our customers, responding to their needs, and helping them solve problems.